BPO security

Information security has emerged as a significant concern for banks, mobile phone companies and other businesses that use call centers or business process outsourcing. Theft of personal data has been reported from both US-based and India-based call centers. In one case, one of the alleged data he offered for sale was fake. 

Britain's Financial Service Authority examined standards in India and the Banking Code Standards Board audited eight Indian call centers handling more than a million calls per month from the UK. The BCSB report stated that Customer data is subject to the same level of security as in the UK. 

India's NASSCOM has said that they take breach in security extremely seriously and will assist the police in their probe. High risk and more complex processes are subject to higher levels of scrutiny than similar activities onshore. Prohibiting paper, pens and digital recording devices from being brought onto the floor.

Creating a paperless environment, preventing employees from writing down and removing information by ensuring that all work processes are done on the computer, without having to record anything on forms or notes. Prohibiting the use of cell phones and cameras on the floor.