Friday, July 17, 2009

Business process outsourcing

The business process outsourcing industry in India refers to the Services Outsourcing Industry in India, catering mainly to Western operations of MNCs Multinational Corporations. American financial meltdown has begun to take its toll on India's IT and outsourcing business.

Booming India Inc has led to skyrocketing real estate and infrastructure costs. Increasing infrastructure costs, real estate costs, and salaries have raised BPO costs significantly and as a result Indian BPOs in Tier-1 cities are looking at Tier-2 and Tier-3 cities for operation.

Few entrepreneurs who had a vision of bringing the rural India into the mainstream of knowledge economy have found an opportunity here - setting Rural BPOs. The related Industry dependent on this are Catering, BPO training and recruitment, transport vendors.

The transformation of rural India started with the emergence of these Rural BPOs. The major hurdles that these BPOs faced are quality man power. As a result these rural BPOs have remained targeting low end jobs like data entry home pick up and drops for night shifts being the norm in the industry.

Unemployment

Unemployment occurs when a person is available to work and seeking work but currently without work. The prevalence of unemployment is usually measured using the unemployment rate, which is defined as the percentage of those in the labor force who are unemployed. 

The unemployment rate is also used in economic studies and economic indices Conference Board's Index of Leading Indicators as a measure of the state of the macroeconomics. Most economic schools of thought agree that the cause of involuntary unemployment is that wages are above the market clearing rate.

However, there are disagreements as to why this would be the case: the economists argue that in a downturn, wages stay high because they are naturally sticky, wages and union activity keep them high. Keynesian economics emphasizes unemployment resulting from insufficient effective demand for goods and services. 
 
Others point to structural problems, inefficiencies, inherent in labor markets structural unemployment. Classical or neoclassical economics tends to reject these explanations, and focuses more on rigidities imposed on the labor and other regulations that may discourage the hiring of workers classical unemployment.

The Train Job

The Train Job is the second episode of US science-fiction television series Firefly created by Joss Weldon, although it was the first to be shown. The pilot, Serenity, was not shown until nine other episodes had been aired. According to the DVD commentary, Weldon and Tim Miner had only two days to write the script.

The crew of Serenity takes on a train heist commissioned by a sinister crime lord. The cargo they are after, however, is worth more than they know, Mal knocks out the Fed before he sees what's happening, and then Mal and Zoe use the smoke as cover to re-enter. 

When Mal and Zoe board the train, they discover that an entire regiment of Alliance troops are also aboard. Mal reasons that because the Feds are showing no interest in the cargo, they can not only pull off the job as planned but make the hated Alliance look all manner of stupid in the process, however Zoe is hesitant. 

After they break into the locked train car and secure the cargo, Jayne is lowered on a winch from Serenity. While they attach the cargo to the winch, however, a curious Fed trips a smoke trap at the car door. In the resulting melee, a wounded Jayne is hoisted back to the ship the passenger car.

Virtual project management

Project Management is a complex and challenging task that strives for solutions and deliverables within time and budget. Virtual Project Management is an even more daunting task. PM is the discipline of planning, organizing and managing resources to bring about the successful completion of specific project goals and objectives.

 VPM is attempting the same, except all project team members are not physically in a single location, possibly spanning different states and/or countries. VPM is the art of bringing together many diverse people to work towards a common shared goal and come together as knowledge workers. 

One can look at VPM as a new dimension of project management, in that it is a new way to manage projects that was influenced by the rise of the internet collaborative software tools that are used to facilitate projects. Project members can now be organizationally disbursed across the globe to complete the tasks.

VPM has unique challenges. Since team members are often scattered in different locations around the world, they have different schedules, cultures and expectations. Managing a virtual team makes it difficult to micro manage which is a traditional concept in project management.

Customer satisfaction

Customer satisfaction, a business term, is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard will vary from person to person.

In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. There is a substantial body of empirical literature that establishes the benefits of customer satisfaction for firms. 

Organizations are increasingly interested in retaining existing customers while targeting non-customers measuring customer satisfaction provides an indication of how successful the organization is at providing products and/or services to the marketplace. The level of satisfaction can also vary organization's products.

Customer satisfaction is an ambiguous and abstract concept and the actual manifestation of the state of satisfaction and product/service to product/service. The state of satisfaction depends on a number of both psychological and physical variables which correlate with satisfaction behaviors such as return and recommend rate. 

Application for employment

An application for employment, job application, or application form is a form or collection of forms that an individual seeking employment, called an applicant, must fill out as part of the process of informing an employer of the applicant's availability and desire to be persuading the employer to offer the applicant employment.

From the employer's perspective, the application serves a number of purposes. These vary depending on the nature of the job and the preferences of the person responsible for hiring, as each organization should have an application form that reflects its own environment.

At a minimum, an application usually requires the applicant to provide information sufficient to demonstrate that he or she is legally permitted to be employed. The typical application also requires the applicant to provide information regarding relevant skills, education, and previous employment. 

The application itself is a minor test of the applicant's literacy, penmanship, and communication skills - a careless job applicant might disqualify themselves with a poorly-filled out application. Application may also require any criminal record, and to provide information to conduct an appropriate background check.

Technology and society

Technology and society or technology and culture refers to the cyclical co-dependence, co-influence, co-production of technology and society upon the other technology upon culture, and vice-versa. There are an extraordinary number us that can be seen in society today. One great example is the mobile phone.

 Ever since the invention of the telephone society was in need of a more portable device that they could use to talk to people. This high demand for a new product led to the invention of the mobile phone, which did, and still does, greatly influence society and the way people live their lives.

 Now many people are accessible to talk to whoever they want no matter where any of the two people are. All these little changes in mobile phones, like Internet access, are further examples of the cycle of co-production of examples how science and technology has helped.

This synergistic relationship occurred from the dawn of humankind, with the invention of the simple and continues into modern technologies such as the printing press and computers. The academic discipline studying the impacts of technology, and society and vice versa is called Science and technology studies.